New Portal FAQ

We are thrilled about the release of our new member and Depot Drug portals. We hope you’ll agree that these member portals are more user-friendly and provide you with better access to information about your benefits. And it’s mobile-enabled to boot, so you can order prescription refills or check on the status of a claim whenever you want, wherever you are from your desktop, tablet, or smartphone.

Here are a few things you need to know about the new portals.

Visit the UPREHS or Depot Drug website to register for the new portals. From the UPREHS website (uphealth.com), click on the Member Login button to get to the new member portal. From the Depot Drug website (depotdrug.com), click on Login/Register. You do not need to register in both portals (keep reading for more information).  PLEASE NOTE: You will have to select a new password.  The password you had been using in our old portals will not work anymore.

You have to activate your profile by registering. As part of the new portals, we’ve upgraded our security to protect your information, so you will need to register to use the new portals. You’ll need your Member ID number (located on the front of your UPREHS member ID card) and a valid email address.

You will be able to use the same username and password for UPREHS and Depot Drug. You only need to register in one of our new portals, and you’ll be able to use the same username and password for both. If you’re logged into one portal—for example, if you’re logged into the new member portal—you can visit the other portal without having to log in again. So if you’re looking at a claim in the member portal and you also need to order a refill, click order refill at the top of the menu bar, and you’ll get to the Depot Drug portal, where you’ll already be signed in.

If you and your spouse are enrolled in our Medicare plan, you both have to register using a separate email. Each member who activates their profile in the new portals needs a unique email address. We validate the email in the registration process.

What can you do in the new portals?

We’ve added a lot of new features to the portals—and did we mention, they are mobile now? Here is a list of some of the things you can do.

UPREHS Member Portal

The new dashboard gives you at-a-glance information about your most recent claims, eligibility, and copay information. From the main menu, you can:

• See your benefit totals
• Review a summary of benefits
• Look at medical or pharmacy claims
• Find a doctor (or visit Doctor On Demand for 24-hour access to a provider from your phone)
• Get access to plan documents
• Find essential forms (like the release of information or prior authorization requirements)
• Update your profile (including credit card information or shipping addresses)

Depot Drug Portal

The new Depot Drug dashboard allows you to order refills, track shipping on recent prescription refills, and learn how to send us a new prescription. From the main menu, you can:

• See a complete history of all your Depot Drug RX information
• Update your profile (including credit cards on file or shipping information)
• Link to the new Complete Sleep website for CPAP supplies
• See tracking information for all of your shipments

Need More?

As always, we’re happy to help. If you have questions about the new portals or your benefits, please don’t hesitate to reach out to us. From the new portals, click on the Contact Us button at the bottom of any page.  

UPREHS Member Services
800-547-0421
Monday through Friday
7:30 a.m. to 3:30 p.m., MST
Email us at help@uphealth.com

Depot Drug Customer Service
800-331-6353
Monday through Friday
7:30 a.m. to 3:30 p.m., MST
Email us at help@depotdrug.com